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F.A.Q.s

Online Rooms

Frequently Asked Questions

Some questions you might have about our Escape Rooms.

Can I call to Book

Call to Book / Within 24 hours
We have a "call to book" on any room less than 24 hours away. 

While we will endeavour to accommodate last minute bookings, this will depend on the availability of staff.

Please pre-book your room in advance when ever possible.

Opening hours

10:00 - 21:00 Sunday to Friday
09:00 - 22:00 Saturday

Location

Want to Escape
40a Newton Road
NN10 0HD Rushden

Last minute Bookings and Questions

The best way to ask us about same day bookings is to call 01933 311 309

For less urgent questions, please email us on info@wanttoescape.co.uk and we will respond swiftly!

Could we have played these rooms before at another venue?

No.  We design and build our own rooms, so the game experience you have with us will be new and exciting.

What do we do in the room

Firstly - search! Rooms have a combination of physical, logical and numerical problems.  Teamwork is essential to escape but most importantly - HAVE FUN!

How long does it take

Please arrive 10 minutes early for the briefing.

Check each room's page for details - but I have 60 min and 75 min rooms available.

If I book, do I get the room to myself

Yes.  Even if there are only 2 of you, no-one else can join that game time.

Can I book Multiple Rooms for the same time

The rooms have off-set timings due to COVID and minimise the potential for teams to meet each other at any point whilst on the premises.

HOWEVER, if you would like to book multiple rooms at once this is perfectly acceptable and we are happy to adjust the timings so rooms start at the same time.  Please simply email and we will organise as required:

Is it safe/scary/any difficulties in the rooms

It is absolutely safe and not scary at all.  Maybe one day we'll build a scary room - but not yet!

There is only one room within a room that is locked (via a magnetic lock) where you have an emergency exit button.  ALL other rooms (or rooms within rooms) are NOT LOCKED and you could exit at will. 

Each room is rated in various ways for you to make a decision as you see-fit.

Is there a leaderboard

Yes.  Each team will be photographed with their escape time and entered onto the board.

Do the room themes change

Yes, every couple of years.  Please leave your email address if you would like to be notified.

Are there any age restrictions

We recommend 8+, but wouldn't restrict anyone from having a go.  Children under 16 need to be accompanied by an adult at the venue, but not necessarily in the escape room.

Can I park my car

Yes.  There is plenty of space for parking on site and it's free.

I'm claustrophobic

The rooms are themed but not restrictive, and contain an emergency exit, or in the case of rooms based on an Objective rather than escaping, the door isn't locked.

Refunds

We are as flexible as possible.  We will look to alter the booking to another convenient date / time, or make a note of the outstanding booking and you can choose an alternative later.

Click here to read our full privacy policy

Cancellations

I will do my utmost to accommodate any problems and therefore cancellations, however there are business issues that I am sure customers appreciate - for example having to staff rooms and rotas in particular, but also slots not being available for other bookings and cost of receiving payments themselves.

I have tried to develop the most accommodating policy:

Any booking cancelled with 4 + weeks notice, a full refund will be offered.

Any booking cancelled with 1 + week notice will be charged £5 to cover costs, with the balance being returned.

Any booking cancelled with 24 + hours notice will be charged the minimum room cost of £14 per person, The balance will be returned.

Any booking cancelled with less than 24 hours notice, or a team who do not turn up will be offered no refund.

Obviously in extreme circumstances and as always at the managers descretion we may be able to be more accommodating.  I trust customers appreciate the desire to be flexible while understanding the costs and issues we face in the event of cancellations.

Please note we have large time-slots for each booking to try to minimise problems with traffic or early / late arrivals.

Abuse

I hope it would be clear that we will not accept abusive language or behaviour towards staff - either on the phone or in person.  If this was to occur we reserve the right to reject your custom and/or eject you from the premises.  This is an extremely rare occurrence but it has happened.

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